Ammar's CV
Profile summary
UAE national fresh graduate, Bachelor's in Ras Al Khaimah Higher Colleges of Technology, HCT. Bilingual Arabic and English professional with foundational information technology and technical support experience gained through internships and roles across the GCC. Supported incident response procedures, managed user equipment, and assisted with system maintenance while applying structured technical skills.
Career highlights
Technical Operations Support: Supported information technology operations and incident management functions while participating in disaster recovery planning activities at the Electronic Government Authority.
Hardware and Desktop Support: Managed computer systems and user equipment across the organization during the period between 2018-06 and 2018-08 while providing end-user technical support.
System Maintenance: Installed, diagnosed, repaired, maintained, and upgraded organizational hardware and equipment while arranging hardware repairs with appropriate vendors.
Key skills
Professional experience
Provide administrative, academic, and customer service support to students. Handle class registration, student inquiries, academic requests, and scheduling, while assisting students with procedures and college services. Coordinate with relevant departments, maintain accurate student records, and ensure timely and professional support to students.
Handled daily administrative activities and supported smooth office operations. Raised and followed up on Purchase Requisitions (PRs) and Service Requests (SRs), coordinated with different departments, maintained records, and supported procurement, facilities, and general administrative requirements.
Reported to the head of technology operations, supporting internal users and security protocols across the department through routine system administration and risk documentation.
- Supported incident response procedures for technical issues reported by users.
- Contributed to disaster recovery planning activities alongside staff members.
- Prepared documentation regarding risk management frameworks and security policies.
- Assisted with information security audits and routine system checks.
Supported the IT department within the organization, handling computer systems and user equipment to maintain operational continuity. Coordinated technical requests and resolved daily issues across internal teams.
- Arranged hardware repairs with appropriate vendors and maintained organizational computer systems to ensure equipment availability.
- Installed, diagnosed, repaired, maintained, and upgraded organizational hardware and equipment for daily operations.
- Provided firewall solutions and end-user technical support to secure internal networks.
- Completed National Service
Education
computer security and Forensics
- GPA: 2.49
Certifications
Languages
Arabic · Professional
English · Professional